Withdrawal and voluntary return policy

1. Right of withdrawal

Consumers may withdraw from this contract within 14 days without giving a reason.

The period starts when you or a third party named by you, other than the carrier, receives the goods. For separate deliveries, it starts upon receipt of the last item or part.

2. Exceptions to withdrawal

Section 312g(2)(1) BGB may exclude withdrawal for bespoke products made to individual instructions outside our publicly offered standard options.

3. Declaring withdrawal

Inform us (Keebart GmbH, Homburger Str. 27A, 61352 Bad Homburg, Deutschland, phone: +49 (0) 6172 9083430, email: returns@keebart.com) of your decision by an unequivocal statement. You may use the online withdrawal function at the end of this page or the model form.

Sending the declaration before the deadline is sufficient. The online function immediately sends a receipt by email.

4. Refund and return

We refund all payments, including our cheapest standard delivery cost. Additional costs of a more expensive delivery method are not refunded. The refund uses the original payment method and is due within 14 days after the withdrawal is received.

We may withhold the refund until we receive the goods or you provide proof of dispatch, whichever occurs first.

Return the goods within 14 days after declaring withdrawal to the following address. You bear the direct return costs.

You are liable only for diminished value caused by handling beyond what was necessary to inspect the goods.

5. Priority handling

By selecting priority handling at checkout, you expressly request that this service begin immediately after payment. The fee is not refunded once priority handling has begun. Statutory claims for non-performance or defective performance remain unaffected.

6. Voluntary 30-day return

For keyboards ordered through our public configurators, we provide a voluntary return right after the statutory period and through day 30 after receipt.

The keyboard may only be inspected as it would be in a shop. We may deduct the actual loss in value for signs of use, damage, contamination, missing accessories or other diminished value. We refund only after receiving and inspecting the goods.

Bespoke products outside the public configurators are excluded. Changes to this voluntary right apply only to future orders. Statutory rights remain unaffected.

7. Return shipments

Returns from outside the EU must be correctly declared as returned goods or a return shipment. Actual documented additional costs and demonstrably necessary work caused by an incorrect or incomplete customs process for which you are responsible may be charged or deducted from the refund.